How much does delivery cost?
|Type of Delivery:||Cost:||Delivery Time:||Signature Required?|
|Standard Delivery (Hermes)||FREE (on orders over £59) or £3.95||2-4 working days, including Saturdays. Tracked. Excludes bank holidays.||No|
|Next Day Delivery (DHL)||£6.95||Next Day (on orders received before 3pm). Tracked service. Excludes Fridays, Weekends and Bank Holidays.||Yes|
Please note: if you wish us to deliver to military addresses or PO Boxes, Standard Delivery is the only option you can use.
Make tracking your parcel easier by downloading the Hermes app by clicking here. You’ll be able to track the journey of your parcel by entering your tracking number, as well as setting your delivery preferences with MyPlaces.
Where do you deliver?
We might be a British brand, but we’re big advocates of sharing the sartorial love. So we deliver to over 150 countries worldwide.Please note: Next Day Delivery is not available in the UK islands, Scottish Highlands and Islands and BFPO. Or in the following postcodes:
IM1, IM2, IM3, IM4, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV63, KA27, KA28, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, ZE1, ZE2, ZE3, and All of Republic of Ireland except Dublin.
What happens if I'm out when my parcel arrives?
Don’t panic. If you ordered by Standard Delivery or Next Day Delivery, the friendly postie will leave you a card telling you where to find it.
Do your deliveries tend to arrive on time?
We’ll always do EVERYTHING at our end to meet your expectations, but occasionally parcels are delayed due to circumstances beyond our control.
Can I request a gift message?
All our orders (excluding those placed during sale periods) are gift-wrapped in tissue paper regardless of whether they’re a gift (because you deserve special treatment too, no?). If you want a special message popped into the package as well, our lovely customer services team will do everything they can to help.
What happens if my order comes in two deliveries?
Sometimes we send out items in separate deliveries, but you’ll never pay more than one delivery charge.
How do I return or exchange something?
Please visit our Returns Page for more information.
What if this page doesn't answer my query?
If we haven’t managed to cover everything here, then please contact our customer services team and they’ll do everything they can to help.