Who can I speak to for advice?

Our customer service team are available to take your order or help you with any queries Monday to Friday 9am-5:30pm BST/ 4am-14:30pm EDT. View contact details.

How can I pay for my order?

All transactions are in pounds sterling (£). We accept: Visa, Visa Debit, Maestro, MasterCard, AmericanExpress, Google Pay, Apple Pay, Laybuy and PayPal. When paying by card, you will be charged at the time that your order is placed.

If the product is available to pre-order, when will I be charged for the item?

When placing an order for a product that is available to pre-order you will be charged at the time you place your order. The returns window for pre-ordered items will commence from when you receive the items.

How will my order be packaged?

All our orders (excluding those placed during sale periods) are gift-wrapped in tissue paper regardless of whether they’re a gift (because you deserve special treatment too, no?).

Is your clothing machine washable?

Our designs are made in wearable fabrics for maximum comfort and a flattering silhouette. We believe in stress-free style, so most are machine washable for added ease.
Make your clothes last for longer by following the care instructions in your Baukjen clothing - these are also listed on our individual product pages under the ‘Details’ tab so you can check how to look after your clothing before you order. Read more on how to care for your garments.

What size should I order?

Baukjen designs are available in UK sizing 6 to 18 (EU sizes 34 to 46 / US sizes 2 to 14), or XS to L. You can find the fit measurements of each piece on the 'Details' tab of our product pages.
Simply check our size guide to find your perfect fit, or if you'd like a little more information contact us.

When will I receive my order?

We’ll always do EVERYTHING at our end to meet your expectations (our delivery partners are usually fab too). To ensure your order is delivered to you safe and sound, we need a complete address and a daytime phone number in case we need to contact you.
Please click here for a detailed delivery timescale and further information.

What should I do if I need to return an item?

Please follow the instructions provided in your order. You have 21 days to notify us of a return from the day you receive your item (14 days for Sale / Outlet items), plus another 7 days to send back. So long as items are in a resalable condition, with all tags still attached your return will be processed. The only exceptions are face masks, underwear and earrings – for obvious hygiene reasons.

If you’ve been enjoying your Baukjen items for some time but are ready to part ways, then please send them to us to recycle sustainably. Find out more.

How quickly can I expect my return to be processed?

Returns are processed within 14 working days from when they arrive back to the warehouse. Once the refund has been processed any funds due should appear on your bank statement within up to 5 working days (Please note that refund times are dictated by the card issuers and are outside our control).

How do I redeem my gift voucher?

Please enter your gift voucher number before you checkout, in the box marked ‘Promo code or gift voucher’. If you need help please contact us.

Why doesn't my Promotion code work?

Our promotional codes are only valid on Baukjen products and cannot be used on sale & outlet items and gift vouchers. Please refer to our Promotions Conditions page for further information. Double check that your items are valid for the promotion and re-enter your code carefully, noting the expiry date.
If your code is still isn’t working, please contact us.

How can I leave reviews?

You will receive an email asking you to leave feedback on your purchased item(s) and shopping experience shortly after receiving your order. Your comments are then reviewed and posted on our website by an external third party. If you would like to pass on any immediate feedback, we always welcome comments to customer services at TheTeam@Baukjen.com.

Can I exchange an item?

We accept exchange requests within the normal returns timeframe. All you have to do is fill in the returns form received inside your parcel, stating the exchange item you would like and we will send it out to you on standard delivery. Please note that we only accept exchange requests for the same style when PayPal payment has been used.