Refund policy

You have 21 days to notify us of a return from the day you receive your item (14 days for Sale / Outlet items), plus another 7 days to send back. Please note we only accept returns if they are unused, in a resalable condition with all tags attached. We recommend retaining proof of postage as we don’t accept responsibility for items lost in transit. Refunds will be made to the original payment method. We will pay for shipping on your first exchange (sent via standard shipping). Subsequent exchanges are charged at the standard delivery rate. We only accept exchange requests for the same style.

If you have received a faulty item please contact our customer service team who will help you. Faulty items returned after 30 days of purchase will be replaced or repaired, should we not be able to offer a replacement or repair of the item we reserve the right to offer a refund. Any defect in an item is expected to be apparent in the first 6 months of ownership.

Please note: hosiery items must be returned unopened and in their original condition. Swimwear: please ensure that these are tried on over your own underwear. Returns are not accepted on face masks, underwear and earrings. We reserve the right to refuse returns of items where it is apparent that this has not been done. We have no obligation to refund or exchange earrings that are returned to us. If we receive earrings in return we will typically send the item or items back to you at our cost. On returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold.