0344 844 8118 - - Do you need help? Contact Us
Returns & Exchanges

WHAT’S YOUR RETURNS POLICY?

CAN I EXCHANGE AN ITEM?

WHAT IF I’VE BOUGHT AN ITEM IN SALE?

HOW DO I RETURN MY ITEM(S)?

HOW LONG WILL MY RETURN TAKE TO PROCESS?

WHAT IF I’VE GONE ON HOLIDAY AND MISSED THE RETURNS PERIOD?

WHAT IF I’VE MISPLACED MY RETURNS FORM?

 

WHAT'S YOUR RETURNS POLICY?

Of course we want you to LOVE your item, but returns are inevitable and it’s totally fine to change your mind. Our returns window is 14 days from the day you receive your item, but we accept returns for up to 28 days if you notify us (by email or phone) of your intention to return the item within that initial 14 days. So long as items are in a resalable condition, with all tags still attached your return will be processed. The only exceptions are underwear and earrings – for obvious hygiene reasons.

 

CAN I EXCHANGE AN ITEM?

We accept exchange requests within the normal returns timeframe. All you have to do is fill in the returns form received inside your parcel, stating the exchange item you would like and we will send it out to you on standard delivery.

 

WHAT IF I’VE BOUGHT AN ITEM IN SALE?

You have 14 days to return your item(s), from the day you received it. Tags must be attached and the item(s) must be in a resalable condition. Returns are not accepted on underwear and earrings.

 

HOW DO I RETURN MY ITEM(S)?

Please follow the instructions on the returns form found inside your parcel to return your item(s).

If you need any advice before returning an item please ring us on 0344 844 8118 or email TheTeam@Baukjen.com

Alternatively, you can return your item(s) using the below service.

 

COLLECT PLUS

CollectPlus is a tracked, 3-5 working day returns method. Simply click on the link here to download and print off your returns label, for a charge of £3.95. Please attach the label to your parcel for drop off at your local shop.

 

HOW LONG WILL MY RETURN TAKE TO PROCESS?

Our lovely warehouse team aims to process all returns within 5-7 working days, although at very busy times (like Christmas or a sale period) there are occasional delays. Once we’ve done our bit, your card issuer requires 3-5 working days to pop the funds back into your account. Typically the whole process is a little faster.

 

WHAT IF I’VE GONE ON HOLIDAY AND MISSED THE RETURNS PERIOD?

Unfortunately (due to important stock control issues) we’re strict with our deadlines. So we can’t accept returns outside of the periods stated above.

 

WHAT IF I’VE MISPLACED MY RETURNS FORM?

That’s ok. You can simply download one of these instead:

If you live in the UK click here

If you live in the USA click here

If you live in Canada click here

If you live in Europe click here

If you live anywhere else click here

Click here if you need to download Acrobat Reader.